Customer Service Representative, NCI

Nationwide Credit, Inc. ("NCI") is one of the largest asset recovery agencies in the country and consistently one of the highest rated performers across products on its client scorecards. NCI, a wholly owned subsidiary of Altisource provides services that focus on high value, knowledge-based functions principally related to real estate and mortgage portfolio management, asset recovery and customer relationship management. Utilizing their integrated technology that includes cutting edge decision models and behavioral based scripting engines, we provide solutions that improve our clients performance and maximize their returns.

The Customer Service representative is responsible for handling inbound and outbound calls while handling delinquent service accounts and assisting customers in eliminating the delinquency of those accounts according to Public Service Commission and Public Utilities Commission guidelines.

Responsibilities: Assist customers with delinquent accounts according to various state guidelines Determine what type of agreements a customer is qualified for Ensure all systems are updated to reflect the agreement Provide detailed explanations of account status to customers

Key Result Areas: Average Inbound Handle Time of 5:45 (average talk time while on a call) Average Quality Assurance score of 85% Exceed Utilization of 80% (productivity measure of time spent on calls)

The ideal candidate has to be detail oriented and have the ability to organize and prioritize work and meet strict deadlines as well as the ability to effectively communicate with outside parties. Effective call handling skills and high levels of professionalism are required. A strong focus on exemplary shift attendance is required. One to two years experience working in a call center environment is preferred. The candidate has to be proficient with Microsoft applications, and have the ability to learn software applications. A High School graduate is required.

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